We currently ship within the United States only. Expansion to other regions is being considered for the future.

Shipping is completely free. There are no hidden charges—your total cost will be clearly displayed at checkout.

Processing Time: 1–2 business days (Monday–Friday)

Transit Time: 5–7 business days

Total Delivery Time: 6–9 business days

Please note that delivery times are estimates and may vary due to external factors such as weather conditions or transportation delays.

Contact us within 48 hours of receiving your order at support@hearthfell.com.

Please include clear photos of the damage or defect. We will review your request and, if approved, provide either a replacement or a full refund, with all return shipping costs covered by us.

• Unused
• Undamaged
• In their original packaging with all labels/tags attached.

Defective, damaged, or incorrect products: No cost to you. We cover the return shipping.

Change of mind: You will be charged the actual return shipping cost. This includes situations where the product does not fit, you ordered the wrong item, or you no longer want it.

1. Email our customer service at support@hearthfell.com with your order number and a short explanation of why you want to return the product.
   
   
2. We will review your request and send you detailed instructions, including a prepaid shipping label if applicable.

Customers have the right to return their purchase within 30 days of the delivery date without giving a reason. Products must be unused, undamaged, and in their original packaging.